Privacy Policy
This policy explains what information Chimney Clean Man collects through this website and how that information is used.
Information submitted through website forms
When you use a form on this website, we collect the information you choose to enter — your name, phone number, the service you are asking about, and any message or details you add. Name and phone number are required; email, service selection, and message are optional. The current form does not ask for a preferred date or payment details through this website.
Information collected automatically
With each saved request, we record the submitting page's URL, the form source, the date and time, a request identifier, and a processing status that starts as “new.” The page URL can include query parameters. We also store an IP-derived hash for spam prevention, as explained below.
Spam prevention and IP-derived hashes
The form handler reads an IP address from the request headers and uses SHA-256 to create a shortened hash. It stores that hash with the request, not the raw IP address. The hash links requests with the same fingerprint so the handler can limit repeated submissions within a ten-minute window. It is not a guarantee of anonymity. A hidden form field also helps detect automated submissions.
This describes the service-request database only. Hosting, security, analytics, and other service providers receive connection information, including IP addresses; their separate logging and retention practices are not established by this form implementation.
How your information is used
Service requests are stored in a hosted database. Public website visitors cannot read, change, or delete these records directly. We use the information you submit to respond to your service request, ask any follow-up questions needed to understand the work, arrange a visit, and keep a record of the request.
Cookies and website analytics
The published website includes Lovable-provided analytics and event reporting. These scripts collect page views, referral and browser information, performance measurements, and interaction and error events to help understand website use and diagnose problems. The analytics script uses a “session-id” cookie to group activity during a visit. Hosting and security cookies, including “__dpl” and “__cf_bm,” were also observed on the published site. No Google Analytics, Google Tag Manager, or Meta Pixel integration is installed in the website code reviewed.
The contact form does not save entered details to browser storage. The website's authentication library supports persistent sign-in sessions in local storage if a session is used; no such storage entries were observed during a fresh public visit. Browsers let you manage cookies and site storage in their settings. Provider processing and applicable consent requirements should be reviewed separately; a cookie-free or tracking-free guarantee is not made.
Service providers
We rely on third-party providers to operate this website, including Lovable hosting, analytics and event reporting, hosted database storage, and Cloudflare security services. Fonts are requested from Google Fonts, which receives connection information when your browser loads them. Loading fonts and the Google site verification tag are not Google Analytics integrations.
Retention and deletion
The current service-request implementation does not automatically expire or delete records. The ten-minute spam-check window is not a retention period: saved requests and their IP-derived hashes remain in the database unless removed. No fixed business retention period, deletion timetable, or provider backup and log retention period is specified here.
Your choices
If you would like us to update or delete the information you submitted through this website, contact us by phone using the details below and let us know. Requests require follow-up; this website does not provide automatic deletion or promise a specific completion time.